OFFICE HOURS: Telephone support is available during office hours (see our support hours and availability section below for details.)
VOICEMAIL: On occasions we can become very busy, so if you are not able to speak to the right person straight away, please do leave a detailed message and we will get back to you very promptly. (If you don't leave a message you wont be in the queue and we can't get back to you.)
365 / 24 / 7 URGENT ISSUES: For very urgent issues, you can also leave a message outside office hours as we do monitor them regularly, via iPhone. If your query can wait until working hours however, that is appreciated and helps to ensure that genuinely urgent issues are dealt with promptly.
SUPPORT NUMBER: Tel: +44 (0)870 420 8348
Most Caldes staff are able to offer support on all products, although occasionally a specialist consultant may be required.
Outside these times, if you have a very urgent issue, please leave a message and we will get back to you ASAP. Also try our online knowledge base above.
For products purchased outright, this is for 12 months and then you automatically invited to renew at a percentage of your purchase price for another 12 months. The percentage is higher if you do not renew each year.
For leased products this is fully inclusive for as long as you lease the products.
Online training videos and PDF manuals can also be developed for you, or click on the menus above to see existing training material.
Please see contact us on the phone number above for more information.
Please note that our 0800 number cannot be used for support.
Please see the log in page of your software for emergency phone numbers and instructions or leave a message on our voice mail (as detailed above.)